Terms and Conditions
Privacy Policy

Terms and Conditions / Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order, fill out a form or inquire by e-mail.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, company name if applied, e-mail address.
Your credit card information may be collected when paying online, the billing address must be the same as the shipping address.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:  Your information helps us to better respond to your individual needs.

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions.
  • your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, please send us an e-mail to info@magnoembroidery.com.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) may be kept on file for more than 60 days in order to facilitate the re-order process at customer request.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

754 273-1415 / 754 204-3088

Refund / Return / Cancellation policy

When the order is placed, Magno sent you a proof of the design for approval before do the embroidery or screen printing.

Colors will be matched as closely as possible to available thread colors using standard industry conversion charts.Once the products has been embroidered or screen printed we cannot accept returns on merchandise, unless the product is defective.
Please notify us in a timely manner before shipping back the product for an authorization number.

Cancellation Policy For Standard Delivery orders, you may change or cancel your order within twelve (12) hours of submitting your order.

For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.

Have any questions we didn't answer?